📌 Frequently Asked Questions
🛒 What kind of products do you sell?
We offer a curated selection of art-focused products, including:
- Limited-edition zines featuring artist interviews, studio visits, and street art culture
- High-quality vinyl stickers perfect for collectors or customizing your space
- Original & print canvases showcasing vibrant, one-of-a-kind artwork
🎨 Are your canvases original or prints?
We sell both! Each product listing will specify whether it’s an original hand-painted canvas or a high-quality print. Originals are typically one-of-a-kind or part of a very limited run.
📦 Where do you ship from?
All orders are shipped from Springfield, MA 01108. We pack everything with care to ensure it arrives in perfect condition.
🌍 Do you ship internationally?
Yes! We currently ship worldwide. Shipping times and fees will vary based on your location and are calculated at checkout.
⏳ When will I receive my order?
We process and ship orders within 3–5 business days, unless Next Day Delivery is requested. Delivery time depends on your location:
- U.S. orders: 3–7 business days
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International orders: 7–21 business days
Tracking information is provided once your order ships.
🖼️ Can I request a custom canvas or commission?
At the moment, we only offer what’s listed in the shop. However, we’re always open to hearing your ideas—feel free to contact us for special requests or upcoming collaborations!
💳 What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Venmo, Cashapp and any payment options supported through Big Cartel’s secure checkout.
📬 My order arrived damaged—what should I do?
Oh no! If your order arrives damaged, please contact us within 5 days of delivery with photos of the item and packaging. We’ll make it right.
🔁 Do you accept returns or exchanges?
Due to the limited and handmade nature of many of our items, all sales are final. If there’s a problem with your order, please contact us—we’ll do our best to help!
💌 How can I contact you?
For questions, collabs, or just to say hi, reach out via our Contact page or email us directly at [email protected]. We usually respond within 24–48 hours.